Frequently Asked Questions

Loads of FAQs are answered right here. But if you do have any additionals questions please feel free to contact me!

Orders and Shipping

My package says delivered, but I didn’t receive it.

Sometimes USPS/UPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in 2 business days, please contact me, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!

Do you charge domestic sales tax?

We charge Maryland sales tax, which is 6%

What payment methods do you accept?

We accept all major credit cards, Shop Pay, and Pay Pal.

How long is your processing time?

Our products usually – key word usually – ship within 5 to 7 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Small Business Signage FAQs

Do you require a deposit?

Yes, I do.

Signs start at $200 and I required a $100** deposit to get you on the calendar and to work on your mockups.

*Depending on your logo/vision, if you do not have the .ai files of your logo, there is an additional $100 charge will be applied to the deposit.

Can you use my logo?

Most likely.

I have outsourced printing on acrylic for other signage. This does have an additional cost and adds time to the overall turnaround time.

You can always email me at heythere@erindayhaw.com and we can discuss this before you fill out your form.

For your logo, I will need the .ai files. Your graphic designer should have these. Just email your graphic designer and ask for them if you were not supplied with them.

If you do not have the .ai files, there is an additional $100 charge (this will be applied to the deposit invoice). This is due to me having to recreate your files. This can take several hours of time. I have to either redraw your logo from scratch, match elements found on the internet, find the correct font files, etc

How many mockups and revisions do I receive?

You will receive 2 mockups. If you would like an additional mockup, that is a fee of $50. This will need to be paid prior to

I design the mockups based on the answers you provide on the questionnaire.

Then you will pick your favorite mockup and you will have 3 chances to revise it.

Revisions include color change, location of elements/information, font change, etc.

Will my colors match perfectly?

It will never be exact, but it will be pretty damn close!

I have access to around 250 different colors of acrylic, but there are over 16,000,000 HEX Codes. These are the codes given to colors on the computer.

I really like their sign! Can you make mine like that?

Most likely, yes.

All signs are custom and will reflect how you fill out your form. If you are looking to get a specific sign I have already made, but also want a ton more information on your sign, it probably won’t work.

I will always give more than one option in your initial mockups.

How long do these take to make?

You will receive mockups within 7 business days after your scheduled date.

After the final invoice has been paid, it will take 5-10 business days to construct your sign. Add 4-6 business days if I need to order material.

Do you ship internationally?

I sure do! I have already shipped to Canada, Europe, and Australia!

Shipping rates do apply.

There is a question on the questionnaire asking what country you live in. This is so I can estimate shipping for you!

Can we discuss things over DMs?

No. Unfortunately, information gets lost in DMs. Even if you asked me a question over DM and sent me your logo, I am going to need it again on the form or in email.

How much am I probably going to spend?

Social media signs start at $200.

Average client spends $250.
Pricing depends on material used, the detail of the sign, the amount of information requested, the size of the sign.

Additional $100 is automatically applied if you do not have the .ai files. This is due to me having to recreate your logo for my editing software and laser cutter. Recreating logos take several hours (sometimes even days) on top of the sign designing process.

Do you offer payment plans?

We can definitely arrange this!

If you need to do a payment plan for the deposit, I would not start the design process until the entire deposit has been paid.

If you need to do a payment plan on the remaining balance, sign construction (and materials will not be ordered) until the remaining balance is paid off.

I completely understand that this is an investment and things ain't cheap. Plus, I have been there! So I want to do everything in my power to get you your signage!