FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
My package says delivered, but I didn’t receive it.
Sometimes USPS/UPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in 2 business days, please contact me, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!
How long is your processing time?
Our products usually – key word usually – ship within 5 to 7 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Where do you ship from?
Orders ship from Baltimore, MD.
Returns
Do you offer returns?
We have a 3-day return policy for non-customized items, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
Please contact me to get your return started.
How long does it take to process my return?
Once it has been delivered, I will inspect the items within 48 business hours. And if the items are returned in reselling condition, you will receive email notification that the refund was processed.